The York Medical Practice

St. John's Health Centre, Oak Lane, Twickenham, Middlesex, TW1 3PA | Tel: 020 8744 0220 | Fax: 020 8892 6855

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Welcome to The York Medical Practice

IT System Update – Information for Patients

On Thursday 27th August 2020, we will be moving to a new clinical computer system.

There will be many benefits that will not be immediately obvious to you as these are mainly clinical, but these changes will help us to improve the way we manage your care.

It is important that you read this very carefully, especially if you are on regular medication or use our online repeat prescription service. In preparation and during our transition, there will be some unavoidable changes to our services which you need to be aware of.

No advanced appointments will be available to book from Thursday 20th August 2020. We will be able to take routine bookings again from Thursday 3rd September 2020.

Between Thursday 20th August 2020 and Wednesday 2nd September 2020 the practice will have telephone consultations bookable on the day only. Please call the practice and we will direct you appropriately.

As we learn to adapt and become more comfortable with our new clinical system, despite the training undertaken, we need to anticipate that we will not be able to operate at our usual speed. So we may have reduced appointment availability for approximately 2 weeks from Thursday 3rd September 2020.

No repeat prescription requests from Wednesday 19th August 2020 until Wednesday 2nd September 2020. No prescription requests can be made during this time except in a medical emergency. In the weeks leading up to these changes, we will make efforts when appropriate to issue you with enough medication to carry you over this period. You can also contact your pharmacy to seek an additional supply of medication in most cases. Normal processes will resume from Thursday 3rd September 2020 however please leave at least 72 hours for your request.

Online Access/ Prescription requests – from Monday 17^th August 2020 our current online system will be suspended for prescription requests and online appointment bookings. From Monday 17^th August 2020, prescription requests should be made via the ‘Contact us’ form on our website.

We are here if you need us

Due to the coronavirus pandemic it has been necessary to change the way that we run the appointment system at the practice. All appointments will initially start as a phone consultation with a clinician. Following that telephone call, the clinician may decide that you need a face to face consultation at the practice. We are minimising the number of patients in the practice at any one time and we have social distancing measures in place in our waiting room. If you are attending for an appointment please do not arrive early as you may be asked to wait outside until your appointment time.

For Parents/Carers:

If your child is unwell and you need advice from the practice then please contact us as you usually would. Please do not delay contacting your practice and seeking advice if you and your child need it. During the COVID19 pandemic, don’t come to the practice – contact us first.

Please check the information linked below which will help you decide what you need to do:

https://www.rcpch.ac.uk/sites/default/files/2020-04/covid19_advice_for_parents_when_child_unwell_or_injured_poster.pdf

COVID-19 Information for Patients

We have a dedicated page for patients which includes information for those in the community who are at risk and general patient information including how you can help our NHS- Click Here

Please visit the below government website to source the most up to date information regarding Coronavirus.

https://www.gov.uk/coronavirus

If you have ANY concerns regarding coronavirus – DO NOT COME TO THE SURGERY. Please call the practice on 0208 744 0220.